Troubleshooting Log Format

1. Incident Information

• Incident ID: Unique identifier for the incident.
• Date and Time: Timestamp of when the incident was detected.
• Reported By: Name of the person or system that reported the issue.
• Severity Level: Classification of the impact (e.g., Critical, High, Medium, Low).

2. Issue Description

• Summary: Brief summary of the issue.
• Detailed Description: Detailed explanation of the problem, including any error messages or symptoms observed.
• Affected Components: List of application components or services impacted by the issue.

3. Root Cause Analysis

• Initial Analysis: Observations and any initial findings during the investigation.
• Root Cause: Identification of the underlying cause of the incident.
• Supporting Evidence: Logs, screenshots, or telemetry data that support the root cause determination.

4. Resolution Steps

• Immediate Actions Taken: Actions taken to mitigate the issue as soon as it was detected.
• Permanent Fix: Description of the permanent fix implemented to resolve the root cause.
• Resolution Date: Date when the incident was fully resolved.

5. Impact Assessment

• User Impact: Description of how users were affected by the incident.
• Business Impact: Assessment of the impact on business operations or revenue.

6. Follow-up Actions

• Lessons Learned: Summary of key learnings from the incident.
• Preventative Measures: Actions to prevent similar incidents from occurring in the future.
• Responsible Parties: Individuals or teams responsible for implementing follow-up actions.

7. Review and Closure

• Review Date: Date of the post-incident review.
• Review Participants: List of participants involved in the incident review.
• Closure Confirmation: Confirmation that all follow-up actions have been completed and the incident is considered closed.