Incident Response Log

Incident ID	Date & Time	Dependency Affected	Issue Description	Impact Assessment	Detection Method	Actions Taken	Resolution Time	Root Cause	Preventive Measures	Follow-Up Owner
INC1001	Nov 6, 2024, 10:30	Payment API	Timeout errors on API calls	Delays in processing payments	Automated alert	Restarted API service, rerouted traffic to backup API	45 minutes	Network congestion	Improved load balancing and caching setup	Jane Doe
INC1002	Nov 7, 2024, 14:45	DNS Service	DNS resolution failure	Website unreachable	User report	Changed DNS configuration to secondary provider	30 minutes	Primary DNS provider outage	Added backup DNS provider configuration	John Smith
INC1003	Nov 8, 2024, 09:15	Database Server	High latency on queries	Slow application response	CloudWatch alert	Optimized slow queries, increased database resources	1 hour	Inefficient query execution	Query optimization and resource scaling	Mary Johnson

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Field Descriptions:

1. Incident ID: A unique identifier for each incident (e.g., INC12345).
2. Date & Time: The timestamp when the incident was first detected.
3. Dependency Affected: The name of the external service or dependency impacted.
4. Issue Description: A short summary of the problem encountered.
5. Impact Assessment: Details on how the incident affected the system or users (e.g., downtime, latency).
6. Detection Method: How the issue was discovered (e.g., automated alert, user report).
7. Actions Taken: Steps executed to mitigate or resolve the incident, including any interim measures.
8. Resolution Time: The total time taken to resolve the issue.
9. Root Cause: An analysis of what caused the incident.
10. Preventive Measures: Actions planned or taken to prevent recurrence (e.g., improved monitoring, updated configurations).
11. Follow-Up Owner: The person or team responsible for any follow-up actions.