Stakeholder Input Record Example

1. Overview

• Title: Feedback on User Interface Redesign for Mobile Application
• Date: November 10, 2024
• Project/Decision Reference: Mobile App User Experience Improvement Project
• Stakeholder Group: Marketing Team, Customer Support Team

2. Stakeholders Involved

• Stakeholder Names and Roles:
• Jane Smith, Marketing Lead
• John Doe, Customer Support Specialist
• Department/Team: Marketing Team, Customer Support Team

3. Input Details

• Feedback Summary: Stakeholders expressed concerns about the current mobile app interface, noting that it lacks user-friendliness and modern aesthetics. They suggested more intuitive navigation, updated color schemes, and a more prominent help feature.
• Key Topics: User experience, interface design, navigation, help feature
• Stakeholder Priorities: Prioritizing improved navigation flow, updated visuals, and enhanced customer support accessibility.

4. Concerns and Issues Raised

• Concerns:
• The current navigation structure is confusing for users, leading to frequent customer complaints.
• The color scheme is outdated and does not align with current branding standards.
• Users struggle to find help or support features when they need assistance.
• Impact Assessment: These issues negatively impact user satisfaction and may contribute to user drop-offs, which affects overall customer retention.

5. Response and Mitigation

• Addressed Actions: The UI/UX design team will work on a new navigation structure, implementing a simplified layout based on stakeholder suggestions. The color scheme will be updated to align with current branding guidelines, and the help feature will be made more prominent in the navigation.
• Mitigation Measures: Conduct A/B testing with the proposed redesign to ensure changes address user concerns effectively, and collect user feedback after implementation.

6. Alignment with Project Goals

• Consistency with Objectives: The stakeholder input aligns with the project’s goal of enhancing user experience to improve user satisfaction and retention.
• Changes to Project Plan: The redesign plan will now include prioritizing navigation flow improvements and updating the help feature for better accessibility.

7. Follow-Up Actions

• Next Steps: Conduct initial wireframing for the new interface, followed by a stakeholder review meeting. Set up A/B testing for proposed changes.
• Responsible Parties:
• UI/UX Design Team: Responsible for wireframing and implementing changes.
• Marketing Team: Provide input on branding consistency.
• Customer Support Team: Test the new help feature and provide feedback.

8. Documentation and Storage

• Location: Stored in the project repository under “User Experience Redesign Feedback”
• Related Documents: Link to meeting minutes, initial design mockups, and customer feedback reports.

Supporting Questions

• What were the primary concerns raised by stakeholders?
• Confusing navigation, outdated color scheme, and difficulty finding help features.
• How does the input align with or contradict the project goals?
• The input aligns with the project goal of improving user experience to enhance satisfaction and retention.
• What measures were taken to address the feedback, and were stakeholders satisfied with the response?
• Actions include redesigning navigation, updating colors, and enhancing help feature visibility. Stakeholders were satisfied with the proposed changes.
• Are there any pending actions or concerns that need further attention?
• Pending A/B testing to ensure the changes effectively address user concerns.

Roles and Responsibilities

• Facilitator: Emily Johnson, UI/UX Coordinator
• Stakeholders: Jane Smith (Marketing Lead), John Doe (Customer Support Specialist)
• Project Manager: Michael Lee, Project Manager for User Experience Improvement

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This Stakeholder Input Record Example captures feedback on the redesign of the mobile app interface. It ensures stakeholder concerns are addressed transparently and aligns with the overall goal of improving the user experience.