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Operations Activity Ownership Matrix Example

PostedNovember 11, 2024

UpdatedNovember 12, 2024

ByKevin McCaffrey

Here’s an example of an Operations Activity Ownership Matrix:

Operational Activity	Owner	Responsibilities	Validation Method	Feedback Mechanism
Monitoring	Operations Owner	Set up and monitor workload performance metrics.	Use AWS CloudWatch to track and review logs.	Periodic review meetings and AWS Chatbot updates.
Backups	Operations Owner	Schedule and ensure regular backups are taken.	Verify backup status through AWS Systems Manager	Feedback from stakeholders and audits.
Incident Response	Incident Response Team	Respond to and mitigate incidents quickly.	Document incident resolution in a response log	Post-incident review and feedback sessions.
Patch Management	Operations Owner	Apply and verify patches across systems.	Use AWS Systems Manager for patch validation	Quality Assurance Specialist review and feedback.
Configuration Management	Quality Assurance Specialist	Ensure configuration consistency.	Validate using AWS Config	Continuous feedback from audits and reviews.
Performance Optimization	Operations Owner	Optimize workload performance based on metrics.	Validate optimizations using AWS Trusted Advisor	Regular feedback through performance reports.
Compliance Audits	Quality Assurance Specialist	Conduct compliance checks and validate standards	Use AWS Config to ensure adherence	Stakeholder feedback and audit review meetings.
Continuous Improvement	Feedback Coordinator	Collect and analyze feedback for improvement.	Maintain a Feedback Log and actionable insights	Regular feedback sessions with operations teams.

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