Operational Feedback Log Example

Date Created: November 7, 2024
Prepared By: Paul Smith

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Date	Operational Activity	Feedback Provider	Feedback Details	Action Taken	Status
Nov 1, 2024	Monitoring	Quality Assurance Specialist	Alerts for CPU utilization are too sensitive, causing frequent false alarms.	Adjusted alert thresholds in AWS CloudWatch.	✅ Resolved
Nov 2, 2024	Backups	Operations Owner	Backup job failed due to misconfiguration of storage path.	Reconfigured storage settings and tested.	✅ Resolved
Nov 3, 2024	Incident Response	Stakeholder	Incident response logs need to be more detailed for audit purposes.	Updated logging format and added more details.	✅ Completed
Nov 4, 2024	Patch Management	Feedback Coordinator	Patch windows overlap with critical business hours, affecting availability.	Rescheduled patch windows to off-peak hours.	🕑 In Progress
Nov 5, 2024	Configuration Management	Quality Assurance Specialist	Configuration drift checks should be automated to improve efficiency.	Initiated automation project using AWS Config.	🕑 In Progress
Nov 6, 2024	Performance Optimization	Operations Owner	Recent optimizations have reduced latency, but there’s room for more improvement.	Analyzing additional optimization strategies.	🕑 Ongoing
Nov 7, 2024	Continuous Improvement	Stakeholder	Feedback implementation rate needs to be faster to meet quarterly goals.	Prioritizing feedback tasks for next sprint.	🕑 Pending Review

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Summary of Actions

• Resolved Issues: Adjusted alert thresholds, fixed backup misconfiguration, and improved incident response logging.
• In Progress/Ongoing: Scheduling patch windows and automating configuration drift checks.
• Pending Review: Addressing feedback implementation rate.

Notes

• Next Review Date: November 14, 2024
• Owner: Paul Smith

Prepared by:
Kevin McCaffrey
Operations Team Lead