Playbook Update Log Example
Playbook Update Log for Incident Management Playbooks
Log ID: PUL-20241107-001
Updated By: Kevin McCaffrey
Date: November 7, 2024
Summary
This log documents updates made to the incident playbooks following a failed deployment incident on November 7, 2024. Changes have been incorporated to address lessons learned and improve incident investigation processes.
Details of Updates
1. Playbook: Failed Deployment Investigation
Update Date: November 7, 2024
Section Updated: Environment Configuration Validation
Changes Made:
- Added a new step in the “Gather Initial Information” section to validate all environment variables before initiating an investigation.
- Included guidance on using AWS Config to review and confirm recent configuration changes.
- Enhanced the checklist to ensure critical configuration parameters are reviewed systematically.
Reason for Update:
- During the recent incident, a misconfiguration in environment variables was identified as the root cause. This update aims to ensure future investigations check configuration settings early in the process.
2. Playbook: Security Incident Investigation
Update Date: November 7, 2024
Section Updated: Log Review Procedures
Changes Made:
- Added instructions to cross-reference error logs with recent deployment logs to identify any overlaps that could indicate security vulnerabilities introduced during deployment.
- Emphasized the use of AWS X-Ray for tracing potential issues related to failed deployments affecting security.
Reason for Update:
- Although no security breach was identified in the incident, these changes ensure that deployment-related failures are checked for potential security impacts as a precautionary measure.
3. Playbook: Performance Issue Investigation
Update Date: November 7, 2024
Section Updated: System Metrics Analysis
Changes Made:
- Updated steps to include a detailed review of system metrics before and after deployments, using Amazon CloudWatch.
- Added guidance on monitoring database performance metrics specifically, in light of the recent connection issues that caused resource spikes.
Reason for Update:
- The performance degradation experienced during the incident highlighted the need to pay closer attention to database metrics when investigating performance issues.
Review and Approval
Reviewed By: Operations Manager
Approval Date: November 7, 2024
Next Review Date: December 7, 2024
Follow-Up Actions
- Distribute Updates: Share the updated playbooks with all incident responders and relevant teams.
- Training Session: Schedule a training session for responders to review the changes and understand the new procedures.
- Feedback Collection: Collect feedback from teams using the updated playbooks to assess effectiveness and identify areas for further improvement.
Owner: Kevin McCaffrey
Due Date for Follow-Up Actions: November 14, 2024
Attachments
- Updated Playbooks: Attached
- Training Schedule: Pending
- Feedback Form: Pending