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Trend Analysis Report

PostedNovember 11, 2024
UpdatedNovember 12, 2024
ByKevin McCaffrey

Date: November 11, 2024
Prepared By: Kevin McCaffrey

Executive Summary

This report summarizes key trends observed in operational metrics over the past two weeks, focusing on performance, workload demand, and resource utilization. Our analysis identifies areas requiring attention and recommends proactive steps to address potential risks.

1. Performance Metrics

Average Response Times

  • Current Average: 450 ms (5% increase compared to the previous period)
  • Trend: Gradual increase in response times, particularly during peak hours (3 PM – 6 PM).
  • Analysis: The increase in response times is correlated with higher database query volumes and increased demand for read operations.

Incident Resolution Times

  • Current Average: 45 minutes per incident (10% decrease)
  • Trend: Improvement in incident resolution due to enhanced response plans and workflows.
  • Analysis: Reduced resolution times suggest that the recently implemented incident management processes are effective.

2. Workload Demand

Ticket Volume

  • Daily Average: 150 tickets/day
  • Peak Periods: Mondays and Wednesdays show a 20% spike compared to other days.
  • Trend: Steady volume, with no significant increases but higher ticket complexity noted during peak periods.

System Usage

  • High Usage Hours: 3 PM – 6 PM
  • Resource Utilization: CPU usage peaks at 75%, while memory usage is stable at 60%.
  • Analysis: High usage hours coincide with elevated response times, indicating that demand management strategies may need to be evaluated.

3. Resource Utilization

CPU Utilization

  • Current Average: 65% (Peak: 75%)
  • Trend: Usage remains consistent, with peaks during high-demand periods.
  • Action Required: Consider scaling resources or optimizing workloads to prevent potential bottlenecks.

Memory Utilization

  • Current Average: 60% (Stable)
  • Trend: Memory usage shows no significant change, but monitoring continues to ensure optimal performance.

Storage Usage

  • Current Usage: 80% of allocated capacity (10% increase in two weeks)
  • Trend: Steady increase, approaching threshold limits.
  • Action Required: Review and archive older data, or expand storage capacity to prevent future issues.

4. Recent Changes and Impact

  1. Caching Strategy Implementation (November 8, 2024)
    • Impact: Initial improvement observed in reducing response times. Further monitoring is needed.
  2. Database Optimization (November 6, 2024)
    • Impact: Minor improvements in query efficiency, but ongoing degradation indicates that more aggressive optimization may be required.

5. Recommendations

  1. Database Performance:
    • Continue optimization efforts and consider additional indexing to handle peak demand efficiently.
  2. Resource Scaling:
    • Evaluate auto-scaling options for CPU resources during high-demand periods to mitigate performance degradation.
  3. Storage Management:
    • Initiate a data archiving project to free up storage space and ensure long-term sustainability.
  4. Incident Management:
    • Continue refining response workflows to maintain or improve current resolution times.

6. Next Steps

  • Performance Review Meeting: November 15, 2024
  • Action Plan: Implement resource scaling recommendations and review caching strategy results.
  • Follow-Up Report: November 25, 2024, to assess the effectiveness of implemented changes.

Attachments:

  • Detailed Performance Graphs (Available in AWS QuickSight)
  • Incident Logs and Resolutions Summary
  • Resource Utilization Dashboards (Available in Amazon CloudWatch)

Contact for Questions:
Kevin McCaffrey
Operations Manager

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