Alert Ownership Assignment Document Example

Document Title: Alert Ownership Assignment
Date Created: November 7, 2024
Date Updated: November 7, 2024
Author: Kevin McCaffrey

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Purpose

This document assigns ownership for each alert type in our system to ensure prompt and effective incident response. Each alert has a designated owner responsible for monitoring, investigating, and resolving or escalating the issue.

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Alert Ownership Assignments

Alert Type	Monitoring Tool	Owner	Backup Owner	Escalation Contact	Severity Level
High CPU Usage	Amazon CloudWatch	John Smith	Maria Lopez	Operations Manager: Alan Lee	High
Database Connection Failure	AWS RDS Monitoring	Sarah Johnson	Kevin Brown	DBA Team: dba-team@example.com	Critical
High Memory Utilization	Amazon CloudWatch	Kevin Brown	John Smith	Infrastructure Team: infra-team@example.com	Medium
Security Group Misconfiguration	AWS Config	Maria Lopez	Sarah Johnson	Security Team: sec-team@example.com	High
Disk Space Low	Amazon CloudWatch	David Wilson	Rachel Kim	Storage Team: storage-team@example.com	Medium
Failed Application Deployment	AWS CodeDeploy	Rachel Kim	John Smith	DevOps Team: devops-team@example.com	High
Network Latency Issues	AWS VPC Monitoring	Alan Lee	Maria Lopez	Networking Team: net-team@example.com	High
Unauthorized Access Attempt Detected	AWS CloudTrail	Emily Carter	Sarah Johnson	Security Team: sec-team@example.com	Critical
Service Health Degradation	AWS Health Dashboard	Michael Nguyen	Rachel Kim	Operations Manager: Alan Lee	Critical
Backup Job Failure	AWS Backup Monitoring	Kevin Brown	David Wilson	Backup Team: backup-team@example.com	Medium

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Responsibilities of the Assigned Owner

1. Monitor Alerts: Actively monitor assigned alerts and acknowledge them in the incident management system.
2. Initial Investigation: Perform the initial analysis and troubleshooting using the documented runbook or playbook.
3. Take Action: Resolve the issue or escalate to the appropriate team if unable to resolve.
4. Documentation: Record the incident details, actions taken, and resolution in the incident management system.
5. Communication: Inform stakeholders of the incident status and resolution.

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Escalation Procedures

1. Criteria for Escalation: If an issue cannot be resolved within the designated timeframe or requires specialized expertise.
2. Escalation Contacts: Use the contact information provided for each alert type to escalate efficiently.
3. Backup Owners: In the absence of the primary owner, the backup owner will take over responsibilities.

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Review and Maintenance

• Review Frequency: Biannually
• Document Owner: Operations Manager, Alan Lee
• Next Review Date: May 7, 2025