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Executive Summary Dashboard Overview
PostedNovember 11, 2024
UpdatedNovember 11, 2024
ByKevin McCaffrey
- Purpose: To give leadership a clear and concise view of the system’s overall health, performance, and operational efficiency.
- Metrics Displayed:
- System Health: Overall status of critical systems and services.
- Uptime and Availability: Percentage metrics showing the time systems have been up and available for use.
- SLA Compliance: Percentage adherence to service-level agreements, highlighting any deviations.
- Operational Efficiency: Metrics such as incident resolution times, number of incidents per quarter, and resource optimization insights.
Key Principles for Effective Dashboards
- Tailored Information: The dashboard should be customized to highlight high-level KPIs for leadership, avoiding technical complexity.
- Real-Time Updates: Automated and continuously updated data to ensure that executives always see the most current status.
- Accessibility: Should be accessible on multiple devices to ensure leadership can stay informed on-the-go.
- Interactive Elements: Allow filtering by time frame or service, if necessary, to provide deeper insights.
Additional Dashboards for a Holistic View
- Internal Operations Dashboard:
- Audience: Technical Teams
- Focus: Detailed metrics like resource utilization, system errors, and network performance.
- Customer Status Page:
- Audience: Customers and External Stakeholders
- Focus: Service uptime, current incidents, and resolution times, presented in a simple and transparent format.
Roles and Responsibilities
- Monitoring Specialist:
- Develops and maintains all dashboards.
- Ensures metrics are relevant and dashboards are updated in real-time.
- Operations Manager:
- Oversees leadership dashboards, ensuring they reflect the overall business impact.
- Manages customer-facing dashboards to ensure clear and transparent communication.
- Customer Success Manager:
- Ensures customer-facing dashboards are accurate and build trust.
- Uses dashboards to communicate incident updates.
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