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Incident Summary Example
PostedNovember 11, 2024
UpdatedNovember 12, 2024
ByKevin McCaffrey
Date/Time: November 10, 2024, 14:30 UTC
Duration: 2 hours 15 minutes
Incident Type: Service Interruption
Incident Detection: Automatic alert from monitoring tools and subsequent customer reports
Overview:
At 14:30 UTC, a major service interruption was detected, affecting user access to critical resources. The issue originated from a misconfiguration in the load balancer, which led to an unanticipated system behavior that caused a significant traffic bottleneck. This resulted in degraded performance and a complete outage for some users.
Resolution:
Engineering teams quickly identified the root cause and applied a temporary fix by rolling back the recent configuration change at 15:00 UTC. Full service restoration was completed by 16:45 UTC after validating system stability and performance.
Impact:
- Approximately 40% of users experienced complete service unavailability.
- The remaining users experienced degraded performance, including extended load times and intermittent failures.
- No data loss occurred, and all queued tasks were processed successfully after the system recovered.
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