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Contact Information Log
PostedNovember 11, 2024
UpdatedNovember 11, 2024
ByKevin McCaffrey
Document Name: Contact Information Log
Date Created: November 7, 2024
Last Updated: November 7, 2024
Maintained By: Support Coordinator
Contact Information Overview
This log provides the contact details for all internal and external support providers critical to maintaining our production workloads. It is essential to regularly verify and update this information to ensure timely support during incidents.
Internal Support Contacts
| Role | Name | Phone Number | Backup Contact | |
|---|---|---|---|---|
| Support Coordinator | Jane Smith | jane.smith@example.com | +1-555-123-4567 | John Doe, john.doe@example.com, +1-555-234-5678 |
| Operations Manager | Mark Johnson | mark.johnson@example.com | +1-555-345-6789 | Emily Davis, emily.davis@example.com, +1-555-456-7890 |
| Incident Responder | Lisa Brown | lisa.brown@example.com | +1-555-567-8901 | Tom White, tom.white@example.com, +1-555-678-9012 |
External Vendor Support Contacts
| Service/Software | Vendor Name | Support Email | Support Phone | Support Hours | Escalation Contact |
|---|---|---|---|---|---|
| AWS Services | AWS Support | support@aws.amazon.com | +1-800-123-4567 | 24/7 | N/A |
| Database Management Software | DB Corp | support@dbcorp.com | +1-800-234-5678 | 24/7 | Sarah Green, sarah.green@dbcorp.com, +1-800-345-6789 |
| Monitoring Tools | MonitorTech | support@monitortech.com | +1-800-345-6789 | 8/5 | Mike Black, mike.black@monitortech.com, +1-800-456-7890 |
| Third-Party Integration Software | IntegratePro | help@integratepro.com | +1-800-456-7890 | 8/5 | Alex Grey, alex.grey@integratepro.com, +1-800-567-8901 |
Escalation Paths
- Primary Point of Escalation: Contact the main support line or email listed for immediate issues.
- Secondary Escalation Contacts: Refer to the “Escalation Contact” column if the initial contact cannot resolve the issue.
Contact Verification Schedule
- Next Verification Date: January 7, 2025
- Verification Procedure: The Support Coordinator will reach out to all listed contacts to confirm the accuracy of the information.
Notes:
- Any changes to contact information should be reported to the Support Coordinator immediately.
- Backup contacts are only to be used if the primary contact is unavailable.
End of Log
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