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Stakeholder Update Summary

PostedNovember 11, 2024
UpdatedNovember 12, 2024
ByKevin McCaffrey

Date: November 11, 2024
Prepared By: Kevin McCaffrey

1. Executive Summary

Over the past month, our operational landscape has shown overall stability, with key improvements in incident resolution times and the implementation of new optimization strategies. However, we are observing a gradual increase in response times and higher resource utilization during peak hours. The following updates provide an overview of recent incidents, operational changes, and future plans.

2. Key Metrics and Trends

Response Times

  • Average: 450 ms (5% increase from last month)
  • Peak Hours Impact: Higher response times observed between 3 PM – 6 PM due to increased demand.
  • Action Taken: Implemented caching and database optimization strategies, with ongoing monitoring.

Incident Management

  • Average Resolution Time: 45 minutes (Improved by 10%)
  • Total Incidents: 12 (3 classified as high severity)
  • Impact Analysis: Incident resolution improvements have been attributed to the updated response workflows and use of AWS Systems Manager Incident Manager.

Resource Utilization

  • CPU Usage: Peaks at 75% during high-demand hours
  • Memory Usage: Stable at 60%
  • Storage Usage: Reached 80% of capacity, with a steady increase over the past two weeks.
  • Planned Action: Initiate data archiving and explore scaling options to ensure future stability.

3. Recent Incidents

  1. Database Service Degradation
    • Date: November 11, 2024
    • Status: Ongoing, under investigation
    • Details: Elevated response times due to query inefficiencies.
    • Action Plan: Optimization in progress, with updates provided every 30 minutes.
  2. API Latency Issue
    • Date: November 3, 2024
    • Resolution: Issue resolved within 1 hour using enhanced caching.
    • Impact: Minimal, affecting less than 5% of users. No further impact expected.

4. Operational Changes

  1. Caching Strategy Implementation (November 8, 2024)
    • Goal: Reduce response times and improve overall system performance.
    • Initial Impact: Noticeable reduction in latency during non-peak hours.
  2. Database Optimization (November 6, 2024)
    • Goal: Enhance query performance and minimize degradation during high demand.
    • Result: Minor improvements, but further work needed.

5. Upcoming Maintenance and Projects

  1. Scheduled Maintenance
    • Date: November 13, 2024, 12:00 AM – 3:00 AM UTC
    • Affected Services: API Gateway, Database Service
    • Impact: Brief downtime expected, with notifications sent to all stakeholders.
  2. Data Archiving Project
    • Start Date: November 15, 2024
    • Objective: Free up storage capacity and improve system performance.

6. Future Plans and Focus Areas

  1. Performance Optimization
    • Ongoing database enhancements and consideration of resource auto-scaling during peak hours.
  2. Proactive Monitoring
    • Expanded use of Amazon CloudWatch for early detection of performance issues.
  3. Stakeholder Communication
    • Regular updates and performance reviews to keep all stakeholders informed of progress and challenges.

Next Steps

  • Performance Review Meeting: November 15, 2024
  • Follow-Up Update: December 11, 2024, covering the impact of maintenance and optimization efforts.

Contact for Questions:
Kevin McCaffrey
Operations Manager
[Email Address]
[Phone Number]

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