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Operational Excellence
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- Resources have identified owners
- Processes and procedures have identified owners
- Operations activities have identified owners responsible for their performance
- Team members know what they are responsible for
- Mechanisms exist to identify responsibility and ownership
- Mechanisms exist to request additions, changes, and exceptions
- Responsibilities between teams are predefined or negotiated
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- Executive Sponsorship
- Team members are empowered to take action when outcomes are at risk
- Escalation is encouraged
- Communications are timely, clear, and actionable
- Experimentation is encouraged
- Team members are encouraged to maintain and grow their skill sets
- Resource teams appropriately
- Diverse opinions are encouraged and sought within and across teams
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- Use version control
- Test and validate changes
- Use configuration management systems
- Use build and deployment management systems
- Perform patch management
- Implement practices to improve code quality
- Share design standards
- Use multiple environments
- Make frequent, small, reversible changes
- Fully automate integration and deployment
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Security
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- Evaluate and implement new security services and features regularly
- Automate testing and validation of security controls in pipelines
- Identify and prioritize risks using a threat model
- Keep up-to-date with security recommendations
- Keep up-to-date with security threats
- Identify and validate control objectives
- Secure account root user and properties
- Separate workloads using accounts
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- Analyze public and cross-account access
- Manage access based on life cycle
- Share resources securely with a third party
- Reduce permissions continuously
- Share resources securely within your organization
- Establish emergency access process
- Define permission guardrails for your organization
- Grant least privilege access
- Define access requirements
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- Build a program that embeds security ownership in workload teams
- Centralize services for packages and dependencies
- Manual code reviews
- Automate testing throughout the development and release lifecycle
- Train for application security
- Regularly assess security properties of the pipelines
- Deploy software programmatically
- Perform regular penetration testing
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Reliability
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- How do you ensure sufficient gap between quotas and maximum usage to accommodate failover?
- How do you automate quota management?
- How do you monitor and manage service quotas?
- How do you accommodate fixed service quotas and constraints through architecture?
- How do you manage service quotas and constraints across accounts and Regions?
- How do you manage service quotas and constraints?
- How do you build a program that embeds reliability into workload teams?
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- How do you enforce non-overlapping private IP address ranges in all private address spaces?
- How do you prefer hub-and-spoke topologies over many-to-many mesh?
- How do you ensure IP subnet allocation accounts for expansion and availability?
- How do you provision redundant connectivity between private networks in the cloud and on-premises environments?
- How do you use highly available network connectivity for workload public endpoints?
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- Monitor end-to-end tracing of requests through your system
- Conduct reviews regularly
- Analytics
- Automate responses (Real-time processing and alarming)
- Send notifications (Real-time processing and alarming)
- Define and calculate metrics (Aggregation)
- Monitor End-to-End Tracing of Requests Through Your System
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- Monitor all components of the workload to detect failures
- Fail over to healthy resources
- Automate healing on all layers
- Rely on the data plane and not the control plane during recovery
- Use static stability to prevent bimodal behavior
- Send notifications when events impact availability
- Architect your product to meet availability targets and uptime service level agreements (SLAs)
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Cost Optimization
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- Establish ownership of cost optimization
- Establish a partnership between finance and technology
- Establish cloud budgets and forecasts
- Implement cost awareness in your organizational processes
- Monitor cost proactively
- Keep up-to-date with new service releases
- Quantify business value from cost optimization
- Report and notify on cost optimization
- Create a cost-aware culture
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- Perform cost analysis for different usage over time
- Analyze all components of this workload
- Perform a thorough analysis of each component
- Select components of this workload to optimize cost in line with organization priorities
- Perform cost analysis for different usage over time
- Select software with cost effective licensing
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Performance
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- Learn about and understand available cloud services and features
- Evaluate how trade-offs impact customers and architecture efficiency
- Use guidance from your cloud provider or an appropriate partner to learn about architecture patterns and best practices
- Factor cost into architectural decisions
- Use policies and reference architectures
- Use benchmarking to drive architectural decisions
- Use a data-driven approach for architectural choices
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- Use purpose-built data store that best support your data access and storage requirements
- Collect and record data store performance metrics
- Evaluate available configuration options for data store
- Implement Strategies to Improve Query Performance in Data Store
- Implement data access patterns that utilize caching
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- Understand how networking impacts performance
- Evaluate available networking features
- Choose appropriate dedicated connectivity or VPN for your workload
- Use load balancing to distribute traffic across multiple resources
- Choose network protocols to improve performance
- Choose your workload's location based on network requirements
- Optimize network configuration based on metrics
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- Establish key performance indicators (KPIs) to measure workload health and performance
- Use monitoring solutions to understand the areas where performance is most critical
- Define a process to improve workload performance
- Review metrics at regular intervals
- Load test your workload
- Use automation to proactively remediate performance-related issues
- Keep your workload and services up-to-date
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Sustainability
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- Optimize geographic placement of workloads based on their networking requirements
- Align SLAs with sustainability goals
- Optimize geographic placement of workloads based on their networking requirements
- Stop the creation and maintenance of unused assets
- Optimize team member resources for activities performed
- Implement buffering or throttling to flatten the demand curve
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- Optimize software and architecture for asynchronous and scheduled jobs
- Remove or refactor workload components with low or no use
- Optimize areas of code that consume the most time or resources
- Optimize impact on devices and equipment
- Use software patterns and architectures that best support data access and storage patterns
- Remove unneeded or redundant data
- Use technologies that support data access and storage patterns
- Use policies to manage the lifecycle of your datasets
- Use shared file systems or storage to access common data
- Back up data only when difficult to recreate
- Use elasticity and automation to expand block storage or file system
- Minimize data movement across networks
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- Articles coming soon
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Mechanisms exist to request additions, changes, and exceptions
PostedNovember 6, 2024
UpdatedNovember 7, 2024
ByKevin McCaffrey
It is essential to have mechanisms in place that allow team members to request additions, changes, and exceptions to processes, procedures, and resources. By ensuring that these requests are managed through a structured change management process, organizations can make informed decisions that balance the benefits and risks of implementing these changes.
Establish a Request Mechanism for Changes
Establish clear mechanisms for team members to submit requests for additions, changes, or exceptions to existing processes, procedures, or resources. This can include submitting formal requests through an internal portal or using designated forms that gather all the relevant information. Clear channels help to streamline the request process and ensure that all submissions are properly documented.
Implement a Change Management Process
Ensure all requests for changes go through a defined change management process. This process should involve evaluating the risks and benefits of each request and determining the feasibility of implementation. By following a structured process, organizations can mitigate risks and make informed decisions that align with business goals.
Define Evaluation Criteria for Requests
Define criteria for evaluating requests for additions, changes, and exceptions. Evaluation should consider potential benefits, risks, costs, and impacts on existing processes and resources. Clearly outlining these criteria helps ensure that decisions are objective, fair, and aligned with business objectives.
Assign Ownership for Change Management
Assign owners for managing and evaluating change requests. These individuals or teams should be responsible for reviewing requests, conducting evaluations, and making informed decisions on approvals. Having designated owners ensures accountability and consistency in the change management process.
Supporting Questions
- How can team members request additions, changes, or exceptions to processes or resources?
- What change management process is in place to evaluate and approve these requests?
- Who is responsible for evaluating and approving change requests?
Roles and Responsibilities
Requester
Responsibilities:
- Submit requests for additions, changes, or exceptions using defined request mechanisms.
- Provide detailed information regarding the rationale, expected benefits, and potential risks of the requested change.
Change Manager
Responsibilities:
- Review and evaluate change requests based on defined evaluation criteria.
- Conduct risk assessments and determine the feasibility of implementing the requested change.
Approval Authority
Responsibilities:
- Make informed decisions on whether to approve or deny requests.
- Communicate decisions to the requester and ensure appropriate actions are taken following approval.
Artifacts
- Change Request Form: A standardized form for submitting requests for additions, changes, or exceptions, capturing relevant information about the request.
- Change Evaluation Report: A report summarizing the evaluation of each change request, including risks, benefits, and recommendations.
- Approval Record: A record of decisions made regarding change requests, including details on approvals, denials, and justifications.
Relevant AWS Tools
Change Request and Management Tools
- AWS Service Catalog: Helps manage and provision approved resources, enabling change requests for additions or modifications to existing resources.
- AWS Systems Manager Change Manager: Facilitates the request and approval of operational changes, providing a structured change management process.
Automation Tools for Change Implementation
- AWS Lambda: Automates tasks related to approved changes, such as provisioning resources or modifying configurations.
- AWS CloudFormation: Automates the provisioning and modification of resources, making it easier to implement approved change requests.
Communication and Tracking Tools
- AWS SNS (Simple Notification Service): Notifies relevant stakeholders of the status of change requests, ensuring transparency throughout the process.
- AWS WorkDocs: Stores documentation related to change requests, change evaluations, and decisions, ensuring that information is readily accessible to all stakeholders.
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